Support
Need help?
Questions about the game, your subscription or Cat Cam — email us and we'll get back to you within three business days.
Email Supportsimon@372studio.com
Frequently Asked Questions
How do I restore my purchase?
Make sure the device is signed in with the same Apple Account you subscribed with, then tap Restore Purchases in the app. There is no separate account to sign in to.
How do I cancel or manage my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad open Settings › your name › Subscriptions, choose Cat Mouse Chase, and change or cancel your plan. Cancel at least 24 hours before the current period ends to avoid the next renewal. Deleting the app does not cancel a subscription. For refunds, visit reportaproblem.apple.com.
Where do Cat Cam photos go?
Nowhere, unless you choose. Cat Cam keeps up to 40 still photos (never video) of each hunt on your device only. They are not uploaded to us or anyone else. A photo leaves the app only when you tap Save to Photos or Share. Deleting a Moment removes it from the app. Cat Cam is optional and can be turned off in Settings. See the Privacy Policy for details.
Can I turn analytics off?
Yes. Analytics is opt-in and can be changed any time in Settings › Privacy.
Which devices are supported?
iPhone and iPad running iOS 16.4 or later.
I found a bug or have feedback.
Email simon@372studio.com with your device model, iOS version and a short description. Screenshots help.